Support
Frequently asked
questions.
Everything you need to know about how CollectiveTap links work — accounts, access, privacy, and Hubs. Can't find it here? We're one message away.
01
The basics
Accounts, pricing, and why it's a link instead of an app.
Do I need an account?
No. Anyone with the link can participate right in the browser — no installs, no login, no profile.
Is it free?
Yes. There's no payment flow required to create or use the tools.
Why no app?
CollectiveTap is built for chat-native sharing: a link works instantly across platforms — no app-store install, no account creation, nothing for your group to download first.
Can I embed this?
You can share links anywhere a URL can go. Some sites may allow embedding via an iframe, but compatibility depends on the host platform.
02
Access & editing
Who can change things, and how to manage a link after you share it.
Can others edit?
It depends on the capability in the URL you share. Some links are read-only, others are read-write — the permission is carried by the link itself (often via
?cap=…).What if I lose my admin link?
If you lose the admin URL, you may not be able to regain admin control. Treat admin links like a password and store them somewhere safe.
Can I delete a link?
Yes, if you control the admin capability for the link. You can also request removal via the Contact page.
How long do links last?
Most links automatically expire after approximately 90 days unless extended. Expiration is about availability — cached artifacts like OG preview images can persist independently.
03
Privacy & data
What's public, what we store, and what we never do with it.
Are links private?
They're private in the same way any shared link is: anyone with the URL can access it. If something is sensitive, don't post the link publicly.
Do you sell my data?
No. CollectiveTap does not sell personal information.
Are IP addresses logged?
Yes. Full IP addresses (IPv4/IPv6) may be collected for rate limiting and abuse prevention, and may be retained indefinitely. See Privacy for details.
04
Hubs
Grouping multiple links into one shared space for your group.
What is a Hub?
A Hub is a shareable home for related coordination links, so your group can find events, votes, tasks, lists, and notes in one place.
Is Hub access different from child-link access?
Yes. Hub admin access controls the Hub itself, while each child tool keeps its own capability links and permissions.
What happens when Hub links or child links expire?
Expired links may stop loading from the Hub. Some cached preview artifacts can persist temporarily due to platform caching behavior.
Still have a question?
Can't find what you're looking for? Send us the details and we'll help — including link deletion and abuse reports.
Ready when your group is.
Create your first link in seconds — free, no account, works in every chat.