CollectiveTap
Support

Frequently asked
questions.

Everything you need to know about how CollectiveTap links work — accounts, what each tool can do, making a link look like yours, access, privacy, Hubs, and Link Insights. Can't find it here? We're one message away.

The basics

Accounts, pricing, chat previews, and why it's a link instead of an app.

Do I need an account?
No. Anyone with the link can take part right in the browser — no installs, no login, no profile. You don't need one to create a link either.
Is it free?
Yes. There's no payment flow required to create or use the tools.
Why no app?
CollectiveTap is built for chat-native sharing: a link works instantly across platforms — no app-store install, no account creation, nothing for your group to download first.
Does the card in the chat update by itself?
No, and that's the chat app, not the link: iMessage, WhatsApp and the rest keep the preview they fetched the first time. The page behind it is always current. Share the link again whenever things move and the chat gets a fresh card with the latest count; the page tells you how many changes there have been since you last shared.
Can I embed this?
You can share links anywhere a URL can go. Some sites may allow embedding via an iframe, but compatibility depends on the host platform.

Tools & features

What the eight tools can do, and how to make a link look like yours.

Can I change how the card looks?
Yes. Every creator has a Style tray right under the title with three rows: Color (14 accents, including Neon pink, lime, cyan and violet), Look (15 themes such as Classic, Dark, Glass, Paper, Confetti, Disco, Cyber and Terminal) and Layout (each tool has its own, like Invite, Roster, Poster or Slots for an Event). Every combination works, and the page people open wears the same look as the card.
Can people change their answer?
Yes. An RSVP can be changed or withdrawn from the phone that gave it. A vote can be changed unless the organizer turns that off. On a Sheet, Task list or Split, people can always edit what they added, and the organizer decides whether they can edit everything else.
Can an Event send reminders or go in my calendar?
Yes, both. Tap Remind me on the event page and your browser sends a push reminder before it starts, with no account and no email. Add to calendar opens Google Calendar, an Apple Calendar file or Outlook with the real start and end time. When the host posts an update, people with reminders on get it too.
Can guests bring plus-ones, and what happens when the Event is full?
The host can allow plus-ones (up to 10 guests per person) and set a capacity of up to 500. Turn on the waitlist and anyone who answers after it fills joins the line; when someone drops out, or the host raises the cap, the next person moves in automatically.
Can I use Event to find a time first?
Yes. Switch on Find a time first, propose two to eight times, and share the link. People tick the times that work; when you pick one with Lock this time, everyone who ticked it is on the list and the same link becomes the invite.
What kinds of polls can Vote run?
Six: single choice, multiple choice (with a limit on picks), yes or no (with an optional Maybe), dates (Yes, If needed or No per time, best date highlighted), ranked choice (instant runoff) and star ratings. You can let people add their own options, close it at a set time or after a number of votes, and show a winner card when voting ends.
Can I hide poll results until voting ends?
Yes. Under Voting rules, show results live, only after someone votes, or only at the close. Names can be off, optional or required; when they're shown, they appear on the poll page under each option, never on the chat card.
Does Split handle other currencies and itemised bills?
Yes. Pick any of 39 currencies per split, round to the cent or to whole units, and split each expense equally, by shares, by exact amounts, by percent or by items. For one restaurant bill, list the items, let people claim theirs, and tip and tax are shared by what each person ordered. Split tracks who owes whom; people pay each other however they like.
Can I format a Note?
Yes. The toolbar has headings, bold, italic, strikethrough, bullets, numbered lists, checklists, callouts, dividers and emoji, with a Preview button. Pasting from Apple Notes, Google Docs or Word keeps the formatting. Saves are versioned, so if two people edit at once, nobody's work is silently overwritten.

Access & editing

Who can change things, and how to manage a link after you share it.

Can others edit?
Every link comes as two: a share link for the group and a private organizer link for you. Anyone with the share link can answer, and each tool lets you choose how much more they can do: add rows or tasks, edit other people's entries, add poll options, change a Sheet's columns, or edit a Note at all. The organizer link can change everything.
What if I lose my organizer link?
The device you created the link on is remembered as the organizer, so opening the ordinary share link there gives you organizer access back (as long as that browser's site data hasn't been cleared). On any other device you need the organizer link itself, so save it somewhere safe and treat it like a password: anyone who has it can manage the link.
Can I delete a link?
Yes. As the organizer, open Admin controls on the link's page and use the Danger zone: close it to stop new answers, or delete it for everyone. You can also request removal via the Contact page.
How long do links last?
Links stay open while people use them and expire after 90 days without activity. Every vote, sign-up, tick or edit, and the organizer opening the link, resets the clock; an event or a poll is kept until at least 30 days after its date. Expiration is about availability — cached artifacts like OG preview images can persist independently.

Privacy & data

What's public, what we store, and what we never do with it.

Are links private?
They're private in the same way any shared link is: anyone with the URL can access it. If something is sensitive, don't post the link publicly.
Do you sell my data?
No. CollectiveTap does not sell personal information.
Are IP addresses logged?
Yes, for rate limiting and abuse prevention: full IP addresses (IPv4/IPv6) may be collected and retained indefinitely. They are stored with requests such as creating a link, not with the activity counts behind Link Insights, which hold no IP addresses. See Privacy for details.

Hubs

One link that gathers every link for a plan.

What is a Hub?
A Hub is one link for a whole plan. It can hold any of the other seven tools (Event, Vote, Sheet, List, Note, Task and Split) plus ordinary web links, and its card leads with what's coming up next. Start from a plan template such as a weekend trip, a potluck or a wedding weekend and every link is created with it. The page shows what's coming up, what changed recently, who's in, and a calendar view.
Can I add a link I already made to a Hub?
Yes. After you create any link, Add to a hub puts it in one of your Hubs or starts a new one. On a Hub page you can also paste another CollectiveTap link or any web page, which shows up with its own preview. Every link in a Hub gets a "Part of" bar that leads back to it.
Is Hub access different from child-link access?
Yes. The Hub's organizer link controls the Hub itself, while each linked tool keeps its own share and organizer links and its own permissions. As the Hub's organizer, you can edit the links you made in their own editors without leaving the Hub.
What happens when Hub links or child links expire?
Expired links may stop loading from the Hub. Some cached preview artifacts can persist temporarily due to platform caching behavior.

Link Insights

The numbers behind your link: views, shares, responses, and where they came from. Full overview →

Can I see how many people opened my link?
Yes. Open your link as the organizer and expand Admin controls; Insights is the section near the bottom. It shows views, shares, and the tool's own responses (votes, RSVPs, edits or updates), a timeline, where people came from, and a recent-activity feed, for the last 24 hours, 7 days, 30 days or all time, with each number compared to the period before.
What is the difference between a view and a share?
A view is one open of the participant page. A share is one time a chat app loaded the link's preview card, which happens when the link is posted somewhere new. Views count every open, so the same person opening the link twice counts twice.
Can I see who opened or voted on my link?
No. Insights show how many, never who. Nobody signs in, and activity records carry no names, accounts, contacts, IP addresses or device identifiers, so there is nothing to attach a view to. (If your poll or event asks for names, the names people type show on that page, not in Insights.)
Which chat apps does "Where people came from" recognize?
WhatsApp, Slack, Telegram, Discord, Microsoft Teams, Messenger, Facebook, Instagram, X and LinkedIn when they identify themselves. iMessage and SMS do not, so those opens appear as "iMessage, text or copied link", split by iPhone, Android and computer.
Do participants see Insights?
No. Insights load only on a device holding the organizer link, and the server verifies that organizer access on every request. Sharing your share link never exposes them.

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