Frequently asked
questions.
Everything you need to know about how CollectiveTap links work — accounts, what each tool can do, making a link look like yours, access, privacy, Hubs, and Link Insights. Can't find it here? We're one message away.
The basics
Accounts, pricing, chat previews, and why it's a link instead of an app.
Do I need an account?
Is it free?
Why no app?
Does the card in the chat update by itself?
Can I embed this?
Tools & features
What the eight tools can do, and how to make a link look like yours.
Can I change how the card looks?
Can people change their answer?
Can an Event send reminders or go in my calendar?
Can guests bring plus-ones, and what happens when the Event is full?
Can I use Event to find a time first?
What kinds of polls can Vote run?
Can I hide poll results until voting ends?
Does Split handle other currencies and itemised bills?
Can I format a Note?
Access & editing
Who can change things, and how to manage a link after you share it.
Can others edit?
What if I lose my organizer link?
Can I delete a link?
How long do links last?
Privacy & data
What's public, what we store, and what we never do with it.
Are links private?
Do you sell my data?
Are IP addresses logged?
Hubs
One link that gathers every link for a plan.
What is a Hub?
Can I add a link I already made to a Hub?
Is Hub access different from child-link access?
What happens when Hub links or child links expire?
Link Insights
The numbers behind your link: views, shares, responses, and where they came from. Full overview →
Can I see how many people opened my link?
What is the difference between a view and a share?
Can I see who opened or voted on my link?
Which chat apps does "Where people came from" recognize?
Do participants see Insights?
Still have a question?
Can't find what you're looking for? Send us the details and we'll help — including link deletion and abuse reports.
Ready when your group is.
Create your first link in seconds — free, no account, works in every chat.